Refund policy

At RTS – Ready To Sport, operated by Travis Footwear LLP, customer satisfaction is our priority. We strive to deliver high-quality footwear products that meet our standards of comfort, durability, and performance.

Please read this Refund & Return Policy carefully before requesting a return, exchange, or refund.

Returns & Exchanges

Customers may request a return or exchange if the product received is:

  • Damaged during delivery

  • Defective or faulty

  • Incorrectly delivered

  • Different from the product ordered

Return or exchange requests must be submitted within the applicable return period after delivery.

Eligibility for Returns

To qualify for a return or exchange, the product must:

  • Be unused and unworn

  • Be in its original condition

  • Include all original packaging, tags, and accessories

  • Not show signs of damage caused after delivery

Products that do not meet these conditions may not be eligible for return or exchange.

Refund Process

Once the returned product has been received and inspected by our team, the refund request will be reviewed.

If approved:

  • Refunds will be processed through the original payment method whenever applicable.

  • Processing times may vary depending on banks, payment providers, or financial institutions.

  • Customers will be notified once the refund has been initiated.

Non-Returnable Items

The following items may not be eligible for return, exchange, or refund:

  • Used or worn products

  • Products damaged after delivery due to misuse or improper handling

  • Customized or made-to-order products

  • Special promotional or clearance items (where applicable)

  • Bulk, wholesale, dealership, or distributor orders unless approved for manufacturing defects or shipping errors

Damaged or Incorrect Deliveries

If you receive a damaged, defective, or incorrect item, please contact us immediately and provide:

  • Order details

  • Product photographs

  • Description of the issue

Our team will review the request and provide appropriate assistance as quickly as possible.

Shipping Charges

Shipping or handling charges, if any, are generally non-refundable unless the return is approved due to:

  • Incorrect product delivery

  • Manufacturing defect

  • Shipping-related damage

Right to Refuse Returns

Travis Footwear LLP reserves the right to refuse return, exchange, or refund requests that do not comply with this policy.

Policy Updates

We reserve the right to modify or update this Refund & Return Policy at any time without prior notice. Any changes will be posted on this page and become effective immediately upon publication.

Contact Us

For return, refund, exchange, or product-related assistance, please contact:

Travis Footwear LLP

📧 Email: office@travisfootwear.com

📞 Phone: +91 8850 666355

Thank you for choosing RTS – Ready To Sport.